You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Deleted Files on pc
I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks
Hello,
Your software deleted all my files from my Dropbox folder on my PC. What the hell? It had to synchronise with them, not delete them. Now I've lost all my photos and videos from 2013-19, thank you Dropbox. I had no copies. The Dropbox support didn’t even check my problem and redirected me back to Dropbox. I also would like to put some screenshots of my PC and the chats with Dropbox online services as an evidence. I’ll be gratefulI if someone from the technical support of dropbox will help me retrieve my files as they are of very high importance to me, I’ll even give manual control of my PC/account via TeamViewer or any other software. I need my files.
Your software deleted all my files from my Dropbox folder on my PC. What the hell? It had to synchronise with them, not delete them. Now I've lost all my photos and videos from 2013-19, thank you Dropbox. I had no copies. The Dropbox support didn’t even check my problem and redirected me back to Dropbox. I also would like to put some screenshots of my PC and the chats with Dropbox online services as an evidence. I’ll be gratefulI if someone from the technical support of dropbox will help me retrieve my files as they are of very high importance to me, I’ll even give manual control of my PC/account via TeamViewer or any other software. I need my files.
Megan
Dropbox Staff
Dropbox StaffHi Farion, sorry to hear about that!
You mentioned you contacted our Support team, right? Do you have a ticket number that I can check on my end?
Let me know!
- Sorry, for answering after a month, I was enlisted to the army, didn’t had the opportunity to check out the website. The ticket no. is: #232886
- Jay
Are you able to navigate to the files via the events page and then download them to your computer?
Unable to download all the required files. Those marked "you have added a file" are downloadable, but those marked "you have deleted a file" are not available for download. At the very end of the events, there are entries: Your PC is now associated with an account, you have added a PC folder, a Desktop folder, and 2 more, you have added files (4754). Next, "Event Details" opens. In this window, I found all the folders that were previously on my desktop. These are the files I need. But they open further - it comes out red "the file does not exist."
- Jay
Just for clarification, if you try to recover some of the files, do you get any specific error message?
Yes, it says files do not exist. Also, they are visible but I cannot click on them
