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Forum Discussion

KaiCaughman's avatar
KaiCaughman
Helpful | Level 5
5 years ago

Deleted Files on pc

I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
Computer Backup
Download
Restore
sync
  • KaiCaughman's avatar
    KaiCaughman
    5 years ago

    Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks

DonnaMartin555's avatar
DonnaMartin555
New member | Level 2

I think I have a similar problem but I'm not sure.  Could you please contact me via email at [personal information removed as per Community Guidelines]?  I also accidentally did something(I maybe hit that sync option) that caused Dropbox to start downloading my computer files and filling all my available storage space .  If I start deleting the files from Dropbox, I'm afraid I'll be deleting files from my computer.  Would love to discuss a solution with you, as Dropbox does not appear to provide support to basic, non business clients.

 

Donna Martin

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for keeping us in the loop, KaiCaughman, glad to hear that you were able to resolve your concern. 

 

DonnaMartin555, you'll have to turn off the computer backup feature before moving the files back to their original locations. 

 

Let me know how you get on with it, cheers!

  • valousme's avatar
    valousme
    Explorer | Level 4
    5 years ago
    Hi there

    I just had the same problem. I didn't get both were linked and deleted some files permanently (I thought they were only uploaded files not sync so I deleted permanently). No historic info, no rewind possible bc free account...

    I tried to recover my files from my computer (restor system) but unsuccessfully. Is there a way to get these files back?
    • stru's avatar
      stru
      Helpful | Level 6
      5 years ago

      From my experiencence, no. After 3 attempts by professional technicians I was never able to recover my files, because I never actually DELETED them from  the hard drive. I lost months of work. This is a scandal. I'm wishing you the best anyway

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