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Remove incompatible characters from the filename","id":"message:597152","revisionNum":3,"repliesCount":164,"author":{"__ref":"User:user:734594"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:597152"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:597152"},"body@stripHtml({\"truncateLength\":200})":" Recently all of my computer with Dropbox have started showing a sync error \"Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\\\"<>:|?*\" \n   \n The problem filename isn'...","body@stringLength":"942","rawBody":"

Recently all of my computer with Dropbox have started showing a sync error \"Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\\\"<>:|?*\"

\n

 

\n

The problem filename isn't shown, the \"Go to File\" link just takes me to the root directory of my drive, and I obviously can't search for those bad characters.  How do I find this file to solve the sync issue?

\n

 

\n

\n

 

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Thx for your reply!

I'm using a MacBook Pro.

Mine is under HD -> Users -> namesurname folder

","body@stringLength":"117","rawBody":"

Thx for your reply!

I'm using a MacBook Pro.

Mine is under HD -> Users -> namesurname folder

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Remove incompatible characters from the filename","moderationData":{"__ref":"ModerationData:moderation_data:743536"},"body":"

Hey Roy2010, no worries let me share Sam's response here as well.

\n

 

\n

Hi everyone,

\n

 

\n

Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

\n

 

\n

You can check our releases here, and we'll keep you informed on the progress.

\n

 

\n

Thanks,

\n

Sam 

\n

 

\n

I appreciate your patience on this, thank you!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-01-15T08:12:16.331-08:00","lastPublishTime":"2024-01-15T08:12:16.331-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3230},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:597152/message:743536","readOnly":true,"editFrozen":false,"body@stringLength":"804","rawBody":"

Hey , no worries let me share Sam's response here as well.

\n

 

\n

Hi everyone,

\n

 

\n

Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

\n

 

\n

You can check our releases here, and we'll keep you informed on the progress.

\n

 

\n

Thanks,

\n

Sam 

\n

 

\n

I appreciate your patience on this, thank you!

","kudosSumWeight":2,"repliesCount":11,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:743536_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1786175":{"__typename":"User","id":"user:1786175","uid":1786175,"login":"Simone Attivissimo","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-12-26T08:46:04.206-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1786175"},"ModerationData:moderation_data:739268":{"__typename":"ModerationData","id":"moderation_data:739268","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:739258":{"__typename":"ModerationData","id":"moderation_data:739258","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:364291":{"__typename":"User","id":"user:364291","login":"Walter","uid":364291,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":27830,"biography":null,"topicsCount":3,"kudosReceivedCount":3485,"kudosGivenCount":3427,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2802,"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:739258":{"__typename":"ForumReplyMessage","id":"message:739258","revisionNum":1,"uid":739258,"depth":28,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:597152"},"subject":"Re: Couln't download. Remove incompatible characters from the filename","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:739258"},"body":"

Hi there Fox2, Galfodo & Simone Attivissimo - thanks for letting us know about this.

\n

 

\n

Could you please clarify the location of your Dropbox folder as shown in the app's preferences under the Sync tab?

\n

 

\n

Any additional information or screenshots are more than welcome! 

","body@stringLength":"1143","rawBody":"

Hi there , & - thanks for letting us know about this.

\n

 

\n

Could you please clarify the location of your Dropbox folder as shown in the app's preferences under the Sync tab?

\n

 

\n

Any additional information or screenshots are more than welcome! 

","author":{"__ref":"User:user:364291"},"isEscalated":null,"postTime":"2023-12-26T11:02:04.360-08:00","solution":false,"kudosSumWeight":0,"repliesCount":5,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:739258_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":954},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Revision:revision:739268_1":{"__typename":"Revision","id":"revision:739268_1","lastEditTime":"2023-12-26T11:54:13.907-08:00"},"QueryVariables:ReplyList:message:739268:1":{"__typename":"QueryVariables","id":"ReplyList:message:739268:1","value":{"id":"message:739268","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039687533":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039687533","value":{"altText":"{login}'s 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Couln't download. Remove incompatible characters from the filename","moderationData":{"__ref":"ModerationData:moderation_data:739591"},"body":"

Hi all,  thanks for your reports so far and your patience while we looked into this internally. 

\n

 

\n

We checked back with the engineering team (they're already aware of this) and here's what we found:  

\n

 

\n

A change was made recently which surfaces these issues in Dropbox's Sync issues UI, but this specific issue existed before that recent change.

\n

 

\n

When Dropbox on macOS uses File Provider, macOS specifies certain filenames types that they will ignore, including filenames ending in a '~'. This ignore list is built-into macOS. Because of this, Dropbox can't sync files that match one of these ignored filename patterns. 

\n

 

\n

If you have a file that matches this ignore list in your Dropbox on our servers (maybe you uploaded it from a different device, for instance), we cannot download that file onto a device running macOS. It is still safe on Dropbox servers while you can either ignore the warning or remove the file from your Dropbox through the website if you don't want to sync it to any of your devices.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-12-28T07:47:44.591-08:00","lastPublishTime":"2023-12-28T07:47:44.591-08:00","metrics":{"__typename":"MessageMetrics","views":1201},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:597152/message:739591","repliesCount":3,"readOnly":true,"editFrozen":false,"body@stringLength":"1113","rawBody":"

Hi all,  thanks for your reports so far and your patience while we looked into this internally. 

\n

 

\n

We checked back with the engineering team (they're already aware of this) and here's what we found:  

\n

 

\n

A change was made recently which surfaces these issues in Dropbox's Sync issues UI, but this specific issue existed before that recent change.

\n

 

\n

When Dropbox on macOS uses File Provider, macOS specifies certain filenames types that they will ignore, including filenames ending in a '~'. This ignore list is built-into macOS. Because of this, Dropbox can't sync files that match one of these ignored filename patterns. 

\n

 

\n

If you have a file that matches this ignore list in your Dropbox on our servers (maybe you uploaded it from a different device, for instance), we cannot download that file onto a device running macOS. It is still safe on Dropbox servers while you can either ignore the warning or remove the file from your Dropbox through the website if you don't want to sync it to any of your devices.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:739591_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:739660":{"__typename":"ModerationData","id":"moderation_data:739660","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:739660":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1786175"},"id":"message:739660","revisionNum":1,"uid":739660,"depth":31,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:739591"},"conversation":{"__ref":"Conversation:conversation:597152"},"subject":"Re: Couln't download. Remove incompatible characters from the filename","moderationData":{"__ref":"ModerationData:moderation_data:739660"},"body":"

Hi Walter, thanks for your reply.

 

I am neither using File Provider, nor do the filenames contain any incompatible characters.

 

However, I am able to download the problematic files.

I've tried with one, renamed it from '0 Paste here' to '0 Copy here'. No issues so far.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-12-28T12:05:04.331-08:00","lastPublishTime":"2023-12-28T12:05:04.331-08:00","metrics":{"__typename":"MessageMetrics","views":1181},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:597152/message:739660","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"318","rawBody":"

Hi Walter, thanks for your reply.

 

I am neither using File Provider, nor do the filenames contain any incompatible characters.

 

However, I am able to download the problematic files.

I've tried with one, renamed it from '0 Paste here' to '0 Copy here'. No issues so far.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:739660_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:370402":{"__typename":"User","id":"user:370402","uid":370402,"login":"withintheflux","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-13T16:04:51.269-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"entityType":"USER","eventPath":"community:mxpez29397/user:370402"},"ModerationData:moderation_data:739879":{"__typename":"ModerationData","id":"moderation_data:739879","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:739879":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:370402"},"id":"message:739879","revisionNum":1,"uid":739879,"depth":31,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:739591"},"conversation":{"__ref":"Conversation:conversation:597152"},"subject":"Re: Couln't download. Remove incompatible characters from the filename","moderationData":{"__ref":"ModerationData:moderation_data:739879"},"body":"

I've also not been using File Provider (never heard of it). In my case I deleted the offending files and I'm still getting the errors and the constant notification despite the fact that the files no longer exist.

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I've also not been using File Provider (never heard of it). In my case I deleted the offending files and I'm still getting the errors and the constant notification despite the fact that the files no longer exist.

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Hello Dropbox, how it is possible to block filenames with . in the filename? And it's written in your FAQ! Nowadays practically all filenames are with dots. What's wrong with this filename - \"libserial9bit.so\"?  Looks like you fired all qualified staff and hired students.

 

I uploaded picture here.

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Hello Dropbox, how it is possible to block filenames with . in the filename? And it's written in your FAQ! Nowadays practically all filenames are with dots. What's wrong with this filename - \"libserial9bit.so\"?  Looks like you fired all qualified staff and hired students.

 

I uploaded picture here.

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