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Forum Discussion
BJN
3 years agoExplorer | Level 4
Can't open PDF files with new beta on my mac
Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
- 2 years ago
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox
This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
Emmet
Community Manager
Hi Burnt-On,
We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?
Thank you!
Emmet
Burnt-On
2 years agoHelpful | Level 6
Hi Emmet
I have detailed the issue extensively on this thread. There are now at least half a dozen other posts detailing the same issue, and there are a significant amount of users commenting on these posts. I'm not quite sure what 'reaching out to me' directly is going to achieve, but if you want to, please feel free to contact me.
- jquam2 years agoHelpful | Level 6
Hi Emmet -- I am experiencing essentially the same issue as Burnt-On detailed so comprehensively here, and would also appreciate some outreach. I'm not sure how I can put this more clearly: The issue essentially makes Dropbox unusable in the way I've come to rely on it in my workflow. It's a little disconcerting that DB doesn't seem to have addressed it in the last few months.
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