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Forum Discussion
Cannot open password protected file on Mac; fingerprint works but not password
I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...
Hannah
Dropbox Staff
Dropbox StaffI closed the Dropbox app. Tried to open the file on my Mac. Opted to use password and not fingerprint. I got 'incorrect password' with both my Mac login password and my Dropbox password. I then did the same process but elected to use my fingerprint and the file opened ok.
- Hannah
Thanks Chris, were you actually the person that created and password protected this file?
The password could be anything, it doesn't have to be related to your Mac or your Dropbox.
If someone else sent it to you, I would recommend reaching out to them.
- Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.
Yes, with the Dropbox app closed I get the same behaviour. File will open with my fingerprint but not with my Mac login password nor my Dropbox password.
- Mark
Super User II
Does it work if you take it outside of the Dropbox folder ChrisG777 ?
The key thing here is that Dropbox itself does not control the password on files. Thats done by the files themselves. So, if its opening on finger print but not typed then the issue is with the password OR a corrupt file. The finger print ID check to open the file is not a Dropbox security feature.
Exactly the same behaviour if I take its out of the Dropbox folder. As I expected. I never really thought it was a Dropbox issue and wouldn't have bothered the Dropbox community - except that someone on the Apple Mac community told me that it *was* a Dropbox issue. Thanks for the help.
