You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can no longer scroll between photos on the Dropbox app on Android
On my smartphone App I have lost the ability to scroll from photo to photo within Dropbox's Files. It works perfectly when accessing from my PC. Problem only experienced in the last 2 days on my smar...
Hey Peter, hope you don’t mind me jump in.
You don’t need to worry about your allocated Dropbox space, or the files that are currently stored on your account; reinstalling the Dropbox app doesn’t affect neither of those.
You can reinstall the Dropbox app on your mobile device the way you’d do with any other app. You can uninstall it from your Settings > Applications, and then reinstall it via Google Play, and sign back in to your Dropbox account.
Hope this helps!
Hi Hannah,
I currently have a FREE 8GB capacity Dropbox which includes additional data allowance earned from previous promotions whilst with Dropbox. Will I in any way loose this data allowance or have to make any payments after re-installation ? I.e. I would expect 8GB back, for FREE, for my use as now at the end of a re-install. Please confirm this is so ?
What happens to the current stored data and set up information ?
I have two devices connected - a PC and a Smartphone.
Can you please provide me with a method statement as to how to go about the re-installation and from which device to carry it out.
Ta,
Peter.
Nancy
Dropbox Staff
Dropbox StaffHey Peter, hope you don’t mind me jump in.
You don’t need to worry about your allocated Dropbox space, or the files that are currently stored on your account; reinstalling the Dropbox app doesn’t affect neither of those.
You can reinstall the Dropbox app on your mobile device the way you’d do with any other app. You can uninstall it from your Settings > Applications, and then reinstall it via Google Play, and sign back in to your Dropbox account.
Hope this helps!
Hi Nancy,
Thank you for your message and re-assurance. It all went well and I am pleased to say that I have my full Dropbox scrolling back, up and running. Data all in tact.
