We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ST Music's avatar
ST Music
Explorer | Level 4
2 years ago

Can no longer access play controls for media on mobile devices

There appear to have been changes made to the media player recently & on my mobile devices (ex. Samsung S20 FE) the play controls are no longer visible: https://www.dropbox.com/scl/fi/ds0458blbbfihy6...
Android
Mobile
Preview
View
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey ST Music, thanks for flagging this with us.

 

Could you clarify your device's exact OS version and the version of the Dropbox mobile all installed there as well?

 

Also, could you send us the screenshot by using the camera icon (insert photo option) within your reply's box?  If you're on a mobile device at the moment, you may need to request the desktop version of the website to bring up the button. 

 

Apart from that, are you noticing this on specific media files? For example, audio or video files? 

 

Let us know more and we'll take it from there, Scott. 

ST Music's avatar
ST Music
Explorer | Level 4
2 years ago

Hi Walter,
thank you for the reply. I am using Android 13. I'm using the Chrome browser, not the app. The play tray just disappeared recently. It does appear fine though in the Samsung and Brave browsers.

I will update Chrome if one is available to see if that has an effect.

 

  • ST Music's avatar
    ST Music
    Explorer | Level 4
    2 years ago

    P.S. I did update Chrome but still the issue exists. Video files play fine as the play button appears in the middle. So the problem is only with mp3/wav files.

    Best,
    Scott

    • ST Music's avatar
      ST Music
      Explorer | Level 4
      2 years ago

      It appears to now work. I'll wait to see but if this stays fixed I'll soon mark as resolved.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for keeping us in the loop on this ST Music 

         

        Let us know if anything changes!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!