We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AdrianCarlsson's avatar
AdrianCarlsson
Explorer | Level 3
2 years ago

Can’t view files without wifi

Why can’t I view files while I doesn’t have wifi? I have checked the settings in the app and marked the ”use mobile data” buttom but it didn’t worked.
Dropbox Basic
Mobile
Preview
View
  • Hannah's avatar
    Hannah
    2 years ago

    Does uninstalling the app, restarting the device and then reinstalling the app help at all, AdrianCarlsson?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there AdrianCarlsson, sorry to hear you're having issues with this.

     

    Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well?

     

    Have you tried clearing the app's cache at all since you first noticed this by the way?

     

    Any additional information is more than welcome!

    • AdrianCarlsson's avatar
      AdrianCarlsson
      Explorer | Level 3
      2 years ago
      I have IOS 16.5 on my iPhone 12 PRO and version 322.2.2 of the Dropbox app.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Does uninstalling the app, restarting the device and then reinstalling the app help at all, AdrianCarlsson?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!