You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
RobWilkins
3 years agoHelpful | Level 6
Broken links in InDesign files on macOS Monterey 12.3.1
Hi there,
I've been happily working with Indesign files in Dropbox for a year now where my files are all stored Online Only. It used to be the case that Dropbox would automatically relink all the s...
- 3 years ago
Hello all together
I have the same problem in InDesign with files that are only online and despair almost every day when I have to edit InDesign jobs where I have to locate the files in the Finder first and download them every time.
Now I have discovered a workaround:
- Open a job in InDesign
- Select all entries in "Links"
- Right-click on the menu item "Edit With" > "Preview 11.0".
- After all files have been opened in Preview, quit Preview.
- Switch back to InDesign.
- Continue working.
I hope this helps some of you.
Beauriz
Helpful | Level 6
Same Problem here. Dropbox promised an Update for november 2022… The Support is negating the problem or offering a useless workaround. Our customer consultant at dropobx isn't even answering mails.
Microsoft one Cloud had the same problem but solved it after a few months.
Megan
2 years agoDropbox Staff
Hi all, happy Monday!
Please keep in mind that our engineers are aware of this issue and actively working on a solution. We will provide an update when the fix is implemented.
Thanks!
- EthanMajor2 years agoHelpful | Level 6Hey Megan,Thanks for the reply.We'd be very grateful if they could put some kind of timeframe on the likelihood of there engineers fixing this, as it's proving increasingly painful to have to relink all legacy files to their respective links – which is something we need to do on a regular basis. So we need to know this will be resolved soon, or we – and we assume many other design agencies/studios – will need to look into alternative solutions, as it's untenable to continue to work like this in the long term, when we're paying a monthly subscription for their service.
- ejpeg2 years agoHelpful | Level 5
When will this befixed? It is August 2023 and after the macos 13.5 I again have this issue.
All my links in Indesign are also broken now. I hate Dropbox so much right know. This is costing me hours and hours. Deadlines not being met. And why are the links broken? The path hasn't changed? Library>CloudStorage>Dropbox same as it was before the update. - EthanMajor2 years agoHelpful | Level 6
Hi Megan,
Any updates from the engineers?
Many thanks,
Ethan
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!