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Forum Discussion
Blurred PDF Files
Can anyone help. I have transferred files into dropbox some of which can be previewed but others appear as if they have a blue film over the entirety of the file and others are just blurred.
N...
For several months, when scanning a particular monthly receipt, a specific page of the receipt, whether scanned indidually or as part of a batch is so blurry as to be unreadable. The page has typing at the top and bottom of the sheet, but nothing in the centre, so may be a focussing problem, but there is no way to select part of the page as the focussing point. I've tried the various suggestions on the forum (reinstall, clearing cache, reboot, etc.) without success. Phone - OnePlus 8T (KB2003); OS - Andriod OxygenOS 11.0.11.11.KB05AA; App Version 258.2.2
Megan
Dropbox Staff
Dropbox StaffHey kevin m, thanks for posting to our Community!
Do you preview the files from the mobile app or website?
Let me know if you notice that they're no longer blurry after a download.
Keep me posted, and we'll take it from there!
Do you preview the files from the mobile app or website?
Let me know if you notice that they're no longer blurry after a download.
Keep me posted, and we'll take it from there!
- Hi Megan
I preview the file on the mobile app, and then save as PDF. Both are blurred on my mobile and also the scanned image on my PC.
Thanks
KevinHi Megan
Sorry for the delay in replying - Xmas got in the way! Looks like this might be an auto-focussing issue on a nearly blank page - I've just scanned only the 2nd page, which has very little text at the top and mid way down, and it still comes out blurry. Is it possible to select an area to focus on, like you can when taking photos?
Thanks
Kevin
