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JuliaH1's avatar
JuliaH1
Explorer | Level 3
4 years ago

Blurred PDF Files

Can anyone help.  I have transferred files into dropbox some of which can be previewed but others appear as if they have a blue film over the entirety of the file and others are just blurred.   N...
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JuliaH1's avatar
JuliaH1
Explorer | Level 3

Hi Daphne,

 

I'm viewing on the website.  Some files are fine but others have a blue film or are blurred and yet they were created in the same way.

 

Any advice would be greatly appreciated.

 

Kind regards,

 

Julia

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for getting back to me here JuliaH1!

If you use an incognito/private browsing window, do you see any difference in the preview then?

Otherwise, how about when using another web browser altogether?
  • JuliaH1's avatar
    JuliaH1
    Explorer | Level 3
    4 years ago

    HI Daphne,

     

    I downloaded the app and its fine now.  Thanks so much for your help.  Julia

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Glad to hear that JuliaH1.

      If you need anything else, don't hesitate to give me a nudge here. 😀

      Hope you have a great weekend ahead!

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