You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JuliaH1's avatar
JuliaH1
Explorer | Level 3
4 years ago

Blurred PDF Files

Can anyone help.  I have transferred files into dropbox some of which can be previewed but others appear as if they have a blue film over the entirety of the file and others are just blurred.   N...
Preview
sort
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey JuliaH1, thanks for reaching out to us here!

Just to make sure we're on the same page, can you let me know where you're previewing the files from? Eg. the website, desktop app or mobile app.

Also, if you download the file from Dropbox and use a local app to open the file, does it appear normal there?

Let me know and we'll take it from there!
JuliaH1's avatar
JuliaH1
Explorer | Level 3
4 years ago

Hi Daphne,

 

I'm viewing on the website.  Some files are fine but others have a blue film or are blurred and yet they were created in the same way.

 

Any advice would be greatly appreciated.

 

Kind regards,

 

Julia

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for getting back to me here JuliaH1!

    If you use an incognito/private browsing window, do you see any difference in the preview then?

    Otherwise, how about when using another web browser altogether?
    • JuliaH1's avatar
      JuliaH1
      Explorer | Level 3
      4 years ago

      HI Daphne,

       

      I downloaded the app and its fine now.  Thanks so much for your help.  Julia

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Glad to hear that JuliaH1.

        If you need anything else, don't hesitate to give me a nudge here. 😀

        Hope you have a great weekend ahead!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!