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Forum Discussion
Blank screen and problem when trying to open a zip file.
New to Dropbox today (28/08/2022) opened a link from a family member to download the zip file which went fine, then when I tried to open the ZIP file all items simply disappeared. I went to Dropbox w...
Hey susduck, I hope you’re doing great.
If you’d like to save the files from the “Graduation” folder, for example, to your local device, you can hit on the “Download” button that you also mention in your post.
Just bear in mind that it’s possible to download up to 20GB of files at once from the Dropbox website, so if your files are more than that, you can try to download them in smaller batches instead.
If you have any further questions though, give me a nudge!
Thank you for your very quick response.
Yes - shared link as my daughter uses DB
Sent via email with an attached ZIP file.
Saved to Dropbox and also opened file in my PC.
When I try to open it in Dropbox, the screen goes 'white' although for a split second I can see the contents of the file.
I hope the attached screenshot is helpful.
Jay
Dropbox Staff
Dropbox StaffHi susduck, could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Well, I have tried another browser, and it seems to be working now - thank you one and all for your help in this matter.
Just one more question for this 'newbie' what is the best way of moving/downloading this collection to my photo back up folder so that I can access them in the future? I have seen that to the far right of each file there is a dropdown menu with: - Share, Copy link, Download, Open in and "Save as" as I do not want to lose anything, can you advise as to the correct method to use.
- Nancy
Hey susduck, I hope you’re doing great.
If you’d like to save the files from the “Graduation” folder, for example, to your local device, you can hit on the “Download” button that you also mention in your post.
Just bear in mind that it’s possible to download up to 20GB of files at once from the Dropbox website, so if your files are more than that, you can try to download them in smaller batches instead.
If you have any further questions though, give me a nudge!
