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Forum Discussion
Being redirected to old pages when clicking on links to Dropbox pages
When I click on links to take me to Dropbox pages, I am instantly redirected to an old page and can't get out. I have tried logging out and back in, back can't shake it. In other words, I am jammed u...
Hello. Thank you for replying.
I don't know how to access my Dropbox cache to empty it. I do not have a Dropbox folder on my desktop.
I click links supplied by film companies which should take me to their press materials. I default instead to a page I haven't consulted in months, and no prospect of accessing current files.
I've tried different browsers, same thing.
I've signed in and out of my account, same thing.
Very frustrating: this is how materials are routinely distributed. That I am unable to do it is a real problem.
My problem started only two or three days ago. Up till then, no problem.
Walter
Dropbox Staff
Dropbox StaffSo these links are not bookmarks. As for clearing your browser's cache, you can search for instructions online according to the web browser you're using. I'm using Google Chrome at the moment, for example.
Just to clarify now, you're having an issue with accessing recent edits from others on files that were shared with you through shared links - is that correct chetkozl?
No, that's not correct. I review films. Producers post press kits on Dropbox. the links they send me lead me not to their material but defaults to an obsolete page, the same page with every different link. As I told you, I followed the instructions but was unable to empty the cache.
- Hannah
Your issue is still not entirely clear to us, chetkozl.
By old page, do you mean a specific page of a preview of a file or folder that is stored in your account, for example?
If you're having trouble clearing your browser's cache, can you please try from a different browser or a private browsing/incognito window and let us know what you see there?
I don't know how better to explain.
I review films and producers regularly post press materials on Dropbox.
I regularly access them there. I need them for reviews.
Recently, when I go to my Dropbox account, I get the page below.
When I use their direct link, I get the page below. I know they've posted.
Maybe my account is corrupted? How can I get rid of it and start all over again?
I'd appreciate talking to someone by phone. [personal information removed per the Community's Guidelines].
I try accessing https://www.dropbox.com/personal/GHOSTS%20OF%20THE%20VOID.
Chet
