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Forum Discussion
Audio Files Cut Out When Playing
I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
Hannah
Dropbox Staff
Dropbox StaffHey mspin, did you make them available offline by following the steps Jay suggested, or are you referring to playing the files locally on your device?
Hi Hannah,
I am also having this same problem.
Yes, I offlined the files as described by Jay » into my iPhone.
I then play the audio mp3 file from the DB app on iPhone.
It plays for about a minute or so and then stops playing.
It used to work perfectly in the past.
Peculiarity:
1. it seems that this occurs with recently uploaded files
2. it seems [and I have to test this] that after a few days it plays the whole file as expected
Any suggestions?
thank you , waldemar
- Walter
Hey wnj, sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?
- Jay
Glad to hear you were able to resolve the issue! If you need any further assistance in the future, please let me know.
Enjoy your weekend!
Walter , thanks for mentioning that, good idea!
I just have no idea how to clear cache of app on the iPhone, can you help?thank you!
