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hw213nw's avatar
hw213nw
New member | Level 1
2 months ago

Audio files are compressed/downgraded in quality when exported to iMessage.

I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.  I often share audio files for work, and I go into the app, click share, then expo...
Export
iOS
Mobile
hw213nw's avatar
hw213nw
New member | Level 1

Hi, thanks for addressing this. It's been a real pain the last while.

Dropbox iOS v 404.2.2

iPhone iOS 18.2 (iPhone 15 Pro)

It seems to also be doing this when I export (as a copy) video files (cut a 20mb down to 10mb). ZIP are preserved.

My messages settings should be fine, I have it selected to show images in high quality, etc. 

Thanks again

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey hw213nw, just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

  • hw213nw's avatar
    hw213nw
    New member | Level 1
    2 months ago

    Hi looks like it saves to iPhone Files and plays normally with no degradation

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi hw213nw, does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

      • hw213nw's avatar
        hw213nw
        New member | Level 1
        2 months ago

        Hi, I believe so, it's something about that sharing function via iMessage. 

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