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Forum Discussion
Android app, opening videos doesn't work correctly
I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
- Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Walter
Dropbox Staff
Dropbox StaffHey Russ5, sorry to hear you're having issues with this.
Could you clarify the version of the mobile app you have installed on your mobile device?
Have you tried clearing the app's cache at all since you first noticed this by the way?
If you did and this persists, please send us a screenshot so that we can have a visual too.
Thanks!
- Current app version is 280.2 but like I said, it's been months and persisted across multiple app versions. I don't have this issue on my Android 7 device, and I didn't have it in Android 11, it seems to be an Android 12 specific issue.
I've cleared the cache and reinstalled the app multiple times as well.
How should I post a screenshot? I don't see an attach button.- Megan
Hi Russ5, sorry to jump in here!
When you try to post an answer, here in our Community you should be able to have a camera like icon. If you press on it, you should attach your screenshots.
Let me know how this one goes.
Oh, the button only shows when viewing the site on a desktop, or with desktop view enabled. Anyway, these are both .mp4 videos. I tried to open the video of my car in the Dropbox app and the thumbnail of this other video with the toy space shuttle displays over top of it. This happens with any combinations of videos if they are in the same folder as each other.
