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Forum Discussion

TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

Dpollard's avatar
Dpollard
New member | Level 2

Hello-can anyone assist me in granting permissions to Adobe Indesign, Incopy, Illustrator and Photoshop so I can work with them with my files are Online? I can only work with these currently when they are OFFline

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dpollard, I hope you're doing well today! 

 

It's interesting that the files on these third-party apps open, only when the files are available offline. Which version of our app do you use on your end?

 

You should be able to find that by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over it. 

 

Also, do you get any specific error messages when trying to open the files in the relevant apps? 

 

Keep me posted!

  • Dpollard's avatar
    Dpollard
    New member | Level 2
    2 years ago

    Hello!

     

    169.4 is the version of DB that I am using currently.

     

    I get a lot of "invalid interchange" when using Indesign and Incopy. Also "invalid file" when trying to import from Photoshop into Indesign. All of my links in an Indesign file, both text and images are always broken and have yellow triangle warnings

     

    Thanks

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