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Simma's avatar
Simma
Explorer | Level 4
5 months ago

Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently.  I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders. File "C:\Users\PDS\git\...
Simma's avatar
Simma
Explorer | Level 4

See the tool that my husband has written here: https://github.com/papadeltasierra/dropzip

An attempt to logon as myself and then download with the source folder as `""` appears to start to download my personal folder (as a ZIP file) but then throws the errors reported above.  This happens ever time.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks! We'll look into it and follow up here with any updates.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Simma The team is looking into this, but has requested the value of the "folder" variable from the "dbx.files_download_zip_to_file(target, folder)" line that fails for reference. Can you please share that?

     

    Feel free to open an API ticket if you want to share privately.

     

    Thanks in advance!

    • Simma's avatar
      Simma
      Explorer | Level 4
      5 months ago

      The one that fails is the download of the first folder "Simma Gershenson", my personal folders.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks! We're looking into it.

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