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Forum Discussion
/team/log/get_events Not giving data past 2019
Calling /team/log/get_events doesn't give me any data for my client past 2019, tried with multiple categories, no categories, and limiting by time. Using OAuth.
- Greg-DB
Dropbox Staff
Thanks for the report! I just tried this functionality myself, and I was able to retrieve events from after 2019 using the /2/team_log/get_events[/continue] endpoints, so we'll need to look into this more specifically for you.
So that we can reproduce and investigate the issue you're seeing, please reply with:
- the name and version number of the Dropbox SDK/library you are using, if any
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the text of any error or unexpected output, but please redact any private information
Thanks in advance!
To address the task of retrieving the last access date of individual users in Dropbox, particularly when Single Sign-On (SSO) is enabled with Azure AD, please find the following clarifications and concerns:
1. We are utilizing the following API endpoint to fetch login-related events for users with "Category": "logins" and "sso," using an OAuth2 Access Token:
API Endpoint: POST https://api.dropboxapi.com/2/team_log/get_events
Request Body:
{
"limit": 1000,
"category": "logins"
}
or
{
"limit": 1000,
"category": "sso"
}This API response provides us with the user's Last Access showing as nobody has logged in since 2018.
2. When attempting to retrieve events without specifying a category, the API returns events from various categories, but it seems to exclude events from the current year or month. To specify a start date, we included the "time" parameter in the request body as follows: "time": {"start_time": "2023-01-01T00:00:00Z"}
However, it appears that this does not yield events starting from January 1, 2023. Surprisingly, when we adjusted the start date to "2019-01-01T00:00:00Z," it did provide a response. But upon changing the start date to "2019-02-01T00:00:00Z," it no longer returned any results.
3. Another concern we encountered is that the API does not provide a response that matches the specified limit of "100."
Given these challenges, we seek guidance on possible methods to obtain the last access information of individual users, even in scenarios where Dropbox has SSO enabled. We would greatly appreciate the opportunity to schedule a web call to demonstrate the issues we are facing and explore potential solutions.
Please let us know your availability for a web call. Your assistance would be highly valuable in addressing these concerns effectively.
- Greg-DB
Thanks for following up with this additional information. We do not currently provide API support over web calls, but we can continue helping here.
Looking at the information you provided, I see you're calling /2/team_log/get_events, but you didn't mention or show how you're checking the result and calling back to /2/team_log/get_events/continue if/when needed. Please note that the /2/team_log/get_events[/continue] interface is paginated, and you're not guaranteed to get all results back in one call, so you'll need to make sure you have code implemented to be able to check the returned 'has_more' value to determine if/when to call back to /2/team_log/get_events/continue to retrieve the next page of results, and so on. Please refer to the linked documentation for more information on how to use that. If you do have that implemented to paginate through all pages while 'has_more' is true but still aren't receiving the expected results, please share the relevant code and output so we can look into it.
Also, note that the 'limit' parameter is a way for the app to request a maximum number of events to return per page, but the server may still return less than that number on any given page (or even no events, in some cases).
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