Regarding file path

Question

I need to move the document shown under the signature tab to a new folder I created. How can I do that? Also, how can I find the document path? In the API request payload, I need to pass the 'From' path and 'To' path parameters

DB-Des · Answer

Hi anil6&nbsp;,
&nbsp;
If you did not provide a specific folder to save those files into when the signature requests were created, then they would have been automatically saved on your home folder.
&nbsp;
In order to move those files to a different location, you can first retrieve the document's path by making an API request to /files/list_folder[continue]. Once you have obtained the path for the file(s) in question, then you can them send a request to /files/move or /files/move_batch to move the file(s).
&nbsp;
I hope you find this information helpful!

anil6 · Answer

Hi there,thanks for the quick response to my query. Actually, the problem is that I'm unable to get the signature folder path, which I need to provide in the 'From' parameter of the API. For your better understanding, I have attached a screenshot of the signature path where the documents are currently showing, and I also mentioned the folder to which I need to move them using the API in the attachment. Please have a look at the attached screenshot below:

DB-Des · Answer

anil6, those files would actually be located in a "HelloSign" folder, which you can find when you click on "All Files" in the sidebar, on the left.
&nbsp;
The "top" path for that folder would be /hellosign.
&nbsp;
Hope this adds further clarification.

anil6 · Answer

DB-Des&nbsp;&nbsp;thanks for responding again about my reply above. Unfortunately, the solution you provided is not working. After clicking on all the files, I did not find the two PDF files you mentioned in dropbox account. However, when I clicked on the "Signature" tab on the left side, the files are showing there. The path you gave me (/hellosign) is giving the following error when I try to move the file to the folder (jack). Please check the attached screenshot again of all directories(all files, signature and api request response and let me know if you find a better solution to resolve this matter.

DB-Des · Answer

anil6, I'm sorry to hear you are still having troubles.
&nbsp;
Could you please submit a support ticket so a member of our support team can further look into this issue for you?

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