Hello,
I'm using Dropbox for OTA. It worked for long time up until couple of weeks ago. Now, connection is established, folder list is downloaded, but when trying to download a file, I'm receiving Error 400. Your support team answered similar questions (around Error 400), claiming that the format of the HTTPT request might not be 100% correct.
This is an embedded system and I'm using a library of the chip vendor, Texas Instrument (TI), so I do not have access to exact format of the HTTP request. I spoke with TI and they asked for a log from your server that shows the mismatch.
Is there a way to get a log from your server that shows the format of the received HTTP request?
For a reference, here is the Dropbox HTTP Response:
<!DOCTYPE html><LF>
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<title>Dropbox - 400</title><LF>
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<div class=\"figure\"><LF>
<img src=\"\">assets.dropbox.com/.../target-miss.svg\" alt=\"Error: 400\"/><LF>
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<div id=\"errorbox\"><LF>
<h1>Error (400)</h1>Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our <a href=\"\">status.dropbox.com\">Status Page</a> to see if there is a known incident, our <a href=\"\">www.dropbox.com/help\">Help Center</a> and <a href=\"\">forums.dropbox.com\">forums</a> for help, or head back to <a href=\"\">www.dropbox.com/.../a>.<LF>
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</html><LF>
Thanks,
Shimon
","kudosSumWeight":0,"postTime":"2024-02-23T09:20:00.984-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:API","text":"API","time":"2018-07-17T23:13:20.038-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:753118_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4966},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"Hello,
I'm using Dropbox for OTA. It worked for long time up until couple of weeks ago. Now, connection is established, folder list is downloaded, but when trying to download a file, I'm receiving Error 400. Your support team answered similar questions (around Error 400), claiming that the format of the HTTPT request might not be 100% correct.
This is an embedded system and I'm using a library of the chip vendor, Texas Instrument (TI), so I do not have access to exact format of the HTTP request. I spoke with TI and they asked for a log from your server that shows the mismatch.
Is there a way to get a log from your server that shows the format of the received HTTP request?
For a reference, here is the Dropbox HTTP Response:
<!DOCTYPE html><LF>
<html><LF>
<head><meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\"><LF>
<meta name=\"viewport\" content=\"width=device-width, initial-scale=1\" /><LF>
<title>Dropbox - 400</title><LF>
<link href=\"\">cfl.dropboxstatic.com/.../error.css\" rel=\"stylesheet\" type=\"text/css\"/><LF>
<link rel=\"shortcut icon\" href=\"\">cfl.dropboxstatic.com/.../><LF>
</head><LF>
<body><LF>
<div class=\"figure\"><LF>
<img src=\"\">assets.dropbox.com/.../target-miss.svg\" alt=\"Error: 400\"/><LF>
</div><LF>
<div id=\"errorbox\"><LF>
<h1>Error (400)</h1>Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our <a href=\"\">status.dropbox.com\">Status Page</a> to see if there is a known incident, our <a href=\"\">www.dropbox.com/help\">Help Center</a> and <a href=\"\">forums.dropbox.com\">forums</a> for help, or head back to <a href=\"\">www.dropbox.com/.../a>.<LF>
</div><LF>
<LF>
</body><LF>
</html><LF>
Thanks,
Shimon
","customFields":[]},"Conversation:conversation:753118":{"__typename":"Conversation","id":"conversation:753118","solved":false,"topic":{"__ref":"ForumTopicMessage:message:753118"},"lastPostingActivityTime":"2024-05-20T14:22:02.596-07:00","lastPostTime":"2024-05-20T14:22:02.596-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:753118":{"__typename":"ModerationData","id":"moderation_data:753118","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:753118_1":{"__typename":"Revision","id":"revision:753118_1","lastEditTime":"2024-02-23T09:20:00.984-08:00"},"ForumReplyMessage:message:753126":{"__typename":"ForumReplyMessage","id":"message:753126","conversation":{"__ref":"Conversation:conversation:753118"},"author":{"__ref":"User:user:10"},"revisionNum":1,"uid":753126,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101000014"},"subject":"Re: Error 400 when trying to download a file","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:753126"},"parent":{"__ref":"ForumTopicMessage:message:753118"},"body":"Dropbox doesn't offer a way to retrieve request/error logs like that, but I'll pass this along as a feature request. I can't promise if or when that might be implemented though.
\n\n
A 400 error like that would indicate an issue with how the request was formatted, and in cases like that we recommend using client-side logging to inspect the requests that the client is making. You may want to refer to the documentation for the network client you're using and see if you can enable some client-side logging and use that to inspect the request when you reproduce the error.
","body@stringLength":"596","rawBody":"Dropbox doesn't offer a way to retrieve request/error logs like that, but I'll pass this along as a feature request. I can't promise if or when that might be implemented though.
\n\n
A 400 error like that would indicate an issue with how the request was formatted, and in cases like that we recommend using client-side logging to inspect the requests that the client is making. You may want to refer to the documentation for the network client you're using and see if you can enable some client-side logging and use that to inspect the request when you reproduce the error.
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Icemanx1959 wrote:
If Dropbox would upgrade their free storage like apple ( 50gbs ) then maybe it will be used because people doesnât have the money to buy or give away for storage this is why I donât use Dropbox anymore if you would up the storage space that will help a lot of people that canât afford to buy storage space
Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue.
\n\n
You can earn more free space through referrals and other bonus programs.
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-09-27T19:44:59.539-07:00","lastPublishTime":"2023-09-27T19:44:59.539-07:00","metrics":{"__typename":"MessageMetrics","views":1359},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:594361/message:717126","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc2MDI0NCw3NjAyNDQ","node":{"__ref":"ForumReplyMessage:message:760244"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc2MDI0NCw3NjAyNDU","node":{"__ref":"ForumReplyMessage:message:760245"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1242","rawBody":"
\nwrote:
If Dropbox would upgrade their free storage like apple ( 50gbs ) then maybe it will be used because people doesnât have the money to buy or give away for storage this is why I donât use Dropbox anymore if you would up the storage space that will help a lot of people that canât afford to buy storage space
Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue.
\n\n
You can earn more free space through referrals and other bonus programs.
\n\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:717126_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:760244":{"__typename":"ModerationData","id":"moderation_data:760244","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:760244":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1278349"},"id":"message:760244","revisionNum":1,"uid":760244,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:717126"},"conversation":{"__ref":"Conversation:conversation:594361"},"subject":"Re: Adding extra space to a professional account without upgrading to business","moderationData":{"__ref":"ModerationData:moderation_data:760244"},"body":"
\"You can earn more free space through referrals and other bonus programs.\"
Not a viable option. Adding 5GB bonus and 5GB bonus there won't cut it. I need an extra 6TB, not an extra 10GB.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-27T07:12:40.761-07:00","lastPublishTime":"2024-03-27T07:12:40.761-07:00","metrics":{"__typename":"MessageMetrics","views":312},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:594361/message:760244","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"212","rawBody":"\"You can earn more free space through referrals and other bonus programs.\"
Not a viable option. Adding 5GB bonus and 5GB bonus there won't cut it. I need an extra 6TB, not an extra 10GB.
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If what you say may be true, it absolutely doesn't change the fact that Dropbox should offer Pro users to get as many extra TB they wish for an extra cost proportional to that additional storage.
Implementing this just takes a line of code, and would generate an extra line of revenue to Dropbox. So it just doesn't make any sense, especially as everyone's hard drive is nearing full capacity.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-27T07:16:48.489-07:00","lastPublishTime":"2024-03-27T07:16:59.844-07:00","metrics":{"__typename":"MessageMetrics","views":296},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:594361/message:760245","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"819","rawBody":"\"Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue.\"
If what you say may be true, it absolutely doesn't change the fact that Dropbox should offer Pro users to get as many extra TB they wish for an extra cost proportional to that additional storage.
Implementing this just takes a line of code, and would generate an extra line of revenue to Dropbox. So it just doesn't make any sense, especially as everyone's hard drive is nearing full capacity.
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