When I upload a pdf file with pics and writing, all the writing turns in gibberish symbols & squares

[Helen2194]

When I upload a pdf file with pics and writing, all the writing turns in gibberish symbols and squares in preview. When you download the file, it is back to normal. What am I doing wrong? ?

[Megan]

Hey @Helen2194, I hope you're doing well!

Does this happen on a specific platform? 

How do you try to preview these pdf files? If you have any screenshots feel free to send it over, in order for me to also have a visual. 

Keep me posted!

[Helen2194]

It is whilst I am in dropbox, after uploading the file, the preview is what looks unreadable.

1.  

[Hannah]

Hey @Helen2194, thanks for the update and the screenshot.

Is the text in English or a different language?

Also, do you see the same if you preview your file on a different browser or a private browsing/incognito window?

[Helen2194]

I have since deleted the files so cant preview them again for you.  They were in English

[Megan]

Hey @Helen2194, that's odd indeed.

But there's not much troubleshooting to do if the file has been deleted.

However, if this happens again with the same (or even a different file) don't hesitate to let us know, and we'll definitely keep an eye on this!

[Helen2194]

As I couldn't get a solution in time, I made my pdf from scratch again and it uploaded correctly.  I was trying to avoid that and find a solution as recreating it took me hours.