How many years until Dropbox will fix offline files being unaccessible

[mcganty]

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if you go camping for the weekend, and have some file you'd like to access, you're out of luck. This problem has been reported by many people for at least two years (confirm on Google if you doubt this).

[Danilo O.1]

Many thanks for your feedback. I have found two workarounds: The first is to put the device in airplane mode (offline), sometimes works and the other is to navigate with an external file browser to Android/data/com.dropbox.android/files where you can find a folder named scratch or a folder with a strange name that contains a folder named scratch. here you will find all the offline files and others... (that paths works on Android devices, ça va sans dire)

[SteveFT]

Yep. Above works, but one would wonder why it is so easy to get into the scratch folder....so much for securing your files Dropbox - anyone who steals your phone can access this folder and the offline files - poor design.

[JonBasa]

Still no reply from Dropbox on this issue...someone needs to address this issue as it is very annoying and stupid.

[JonBasa]

You did not understand the question..."available offline" should mean files downloaded and made available offline should be accessed when we are not on Wi-Fi or cellular data connection! It's stupid to put and "available offline" feature but is not accessible when we go offline.

An intelligent reply, better yet, a solution would be appreciated.

[Tonette L.]

HELLO! SOMEONE
please address available offline not working!!

[SPPD]

I have been experiencing this same problem for quite a while now. Has anyone figured out why offline files cannot be accessed by Dropbox when the Android device is offline? Accessing the files via a file manager works, but it is very inconvenient.

[Mark]

Got to be honest I've never seen it reported here I'm afraid. Certainly not with a 24 hour 'cut off' period.

May I suggest logging a ticket with support for them to look at and possibly include some links from others having issues. You'll need to be more specific though (OS/Dropbox version etc. as a minimum)

http://bit.ly/cm-support to report
http://dropbox.zendesk.com to track

Note that replies will take at least a few days, longer for free users.

[mcganty]

Support ticket submitted. Android/app v48.2.2

[mcganty]

Examples of other people having this problem...

[mcganty]

https://www.dropboxforum.com/t5/Installation-and-desktop-app/Make-Available-Offline-Not-Working-as-E...