I can’t unlink my account from a team that has an expired subscription

[mobin68]

Hi everyone, 

Hope you’re all having a great day. I was the member of a business dropbox team. The subscription has expired and I want to join another team but when the new admin invites me it says that I am already the member of another team and I cannot join the new team. But now I do not have access to the admin of the previous team. How can I resolve this issue?

[Jay · Accepted solution]

Hi @mobin68, thanks for bringing this to our attention.

If the Dropbox Business subscription has expired, the team should be in a locked state, so you can choose to leave the team any time. When you do this, your member account will be converted into a free Dropbox Basic account. 

You can leave your team here. Your personal folder will move to your new account. However, you’ll lose access to most team content, except files in shared folders owned by team members you were invited to before joining the team or that don’t have team-only permissions. 

Once your account is back to a personal plan, then you can be invited to a new team.

If you have any further queries, feel free to message back.

[mobin68]

Thank you very much. The issue has been resolved