Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Has anyone else out there been double charge by Dropbox? Once through the website and once through Paypal which doesn't show as a payment on the account! As I have a basic account now - the support email won't even look at my query. I have cancelled all now. Outrageous!
Hey @Sarah Stollman, let's jump right into this!
It sounds like you might have two Dropbox accounts, could this be the case?
Do you see any double charges in your billing page here?
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi - thanks for your reply. No I don't see a double charge there. Thanks.
Sarah
Hi @Sarah Stollman, thanks for the info. It sounds like you might've upgraded a second Dropbox account, since you're not seeing a second charge on your account.
As you've mentioned you've cancelled the payments, if you're still interested in looking into it further, you can contact the support team this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yes. Paid for one year last April, and I notice I have been charged monthly as well. This monthly charge has continued after I cancelled my subscription in January. Trying to block it now.
Hi @ajonathanpalmer, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
It tells me I can't get any support without being logged in. How do I get a 'ticket number reference'? Why do I need to be not signed in?
Your page says: "If you need help with a billing issue on your account, including cancellations and refunds, please sign in first". I am confused by your advice.
Hi @ajonathanpalmer, you can also try being signed in.
I suggested this, in case it didn't give you the option while currently signed into your Dropbox account.
If you have any issues, I'd be happy to email you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I see no options for billing issues on the support page. I can find no way to trace a ticket number. Please email me.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!