cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We just wanted to say thank you! Check out our customer appreciation video here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charged without an active account - how can I get a refund?

Charged without an active account - how can I get a refund?

James20241
New member | Level 2

I was charged to a yearly subscription to Dropbox even though I havnt had an active account with them for four years
Any help with going about getting refund

2 Replies 2

maher1982
Super User

Hi, I suggest you contact Dropbox Support directly and explain the situation to them. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for billing issues: https://www.dropbox.com/support/billing-issues

Amylynn1
Explorer | Level 3
No refunds on Dropbox app
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Amylynn1 Explorer | Level 3
  • User avatar
    maher1982 Super User
What do Dropbox user levels mean?