Billed twice for my Dropbox plus upgrade, was charged twice for one payment.

[aditya149149]

I was billed twice for my drobox yearly subscription. This is my first upgrade. Two Did any one faced the same? 

[Jay]

Hi @aditya149149, thanks for bringing this to our attention.

Was the upgrade for the same amount of money or differing numbers? Do you see two payments on this page on your account?

According to your bank statement, were you charged twice?

This will help me to assist further!

[aditya149149]

hello, yes it is the same amount and within the same timeframe. a ticket was raised for the same. 

[Nancy]

Hi @aditya149149, sorry for jumping in. I did a quick search in our system, and could find your ticket number. I’ve also left our team an internal note for you. Please look out for their next email.