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I've been having trouble sharing a file or folder for days I always get the message:
Can’t share file
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work.
Hey @Angelines, have you checked the correct Dropbox account, along with your spam/junk folder?
I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @TK76, thanks for reaching out to us.
Can we send you an email, so we can take a closer look into this issue for you?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sure thing, @TK76, I just emailed you, so I'll see you there!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem, please help !!
Can’t share file or folders and getting the below message:
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
Neither chat or community subject can help.
Cannot wait any longer as I use dropbox everyday at work.
Thank you.
Sorry to hear about this, @Angelines.
Can we send you an email, to look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Of course, please do asap.
Thanks, @Angelines! You've got mail. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have not received your email, please can you resend?
Thank you
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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