Can't copy and paste iPhone images from Dropbox to a Word document

[Blair Roof Inspector]

We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical.

We do not have this issue with our Android images only Apple images.

Anyone have any suggestions? 

Cheers Blair.

[Jay]

Hi @Blair Roof Inspector, thanks for posting today!

Could you clarify the exact steps and devices you're currently using to understand what your process is?

This will help me to assist further!

[Blair Roof Inspector]

Hi Jay,

We take images of roof areas and download them to dropbox with our phones  and then we copy and paste them into reports.

I have no issues with my Samsung phone and images, but I have 2 inspectors that run iPhones and both of them are having issues with not being able to copy and paste their images into word documents. When they are copied to a word doc they come out as a small blank square instead of the actual image. We seem to be able to drag them into the word doc and that works but no via copy and paste, this may not be a dropbox issue but more of a word doc issue with the recent updates.

Cheers Blair.

[Jay]

Could you clarify how you originally copy the photo in order to then paste it into Word? 

Is the copying done via the Dropbox mobile app, or another app on the devices?

[Blair Roof Inspector]

Through dropbox file folder

[Jay]

So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?

[Blair Roof Inspector]

Not using the apps at all this is being down directly from Dropbox file folder.

I have found previously that the app is not as responsive and going through the PC file folder to be more efficient.

[Jay]

I'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word. 

How do they have access to the Dropbox folder on a PC from their iPhone?

[Blair Roof Inspector]

Images from the iPhone are uploaded through the app on phones, word documents are created on computers.

[Jay]

Okay, so, to put it simply, images from mobile devices are synced to Dropbox, and the images are copied and pasted on a desktop machine into Word.

Since these are iOS devices, are the images being uploaded as JPG or HEIC images?